Food was pretty good but I can't say the same about the service. Had various dim sums including shrimp balls, sticky rice, pork ribs, beef and shrimp shu mai, shrimp wrapped in rice noodle, etc. Went to the restaurant around 1pm on Thursday. I used to live in Philadelphia so I've been to Ocean Harbor several times before. Visited Ocean Harbor Restaurant during our recent visit to Philadelphia in June 2009. However, other restaurants typically have better service, no? When you pick a Chinese restaurant to go in Philly, avoid Ocean Harbor. However, multiple Chinese restaurants have that quality of food. Knowing what had happened before, we ordered several dishes. It took a few more minutes for him to finally return to our table. Of course, we quickly ate the food and searched the busy restaurant for him. We assumed that he would back the next time we raised our hand, so we decided to only choose 3 dishes amongst the 7 people that were present.
As a waiter approached our table, he asked us what we wanted (in a rude manner) and quickly gave us the dishes and left. Customers and waiters had to basically yell at each other over the noise.
It took even longer to grab a waiter's attention due to the loud environment. The host waiting at the podium took one glance at our party and marched to a table without a word of "hello" or "welcome." We waited for our water to be given to us, which took some time. Waiters running with overflowing carts of dim-sum and hot pots would be a danger to children. As soon as I walked in the door, I knew that I would have to judge the restaurant based purely and soley on its quality of food. I went to the restaurant in hopes of eating good food, but was heavily disappointed by the lack of hospitality. Of all the restaurants I've been to, this was, by far, the worst in terms of customer service.
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